Refund Policy

Last Updated: March 25, 2026

At Privee Collection, operated by SINAI GROUP LIMITED, we want you to be absolutely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

1. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. To start a return, you can contact us at SinaiGrouplimited@outlook.com or support@adarify.com.

2. 2-YEAR COMPREHENSIVE WARRANTY

At Privee Collection, we stand behind the quality of our furniture. Every purchase is covered by a 2-year comprehensive warranty. This warranty covers:

• Manufacturing defects.

• Material wear.

• Accidental damage—including water stains or spills.

If your product is damaged during this period, please reach out to our support team with photos of the issue, and we will arrange a repair or replacement immediately.

3. REFUNDS

Once we’ve received and inspected your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

4. COMPANY DETAILS & LEGAL ENTITY

This website and the brand "Privee Collection" are owned and operated by:

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  Legal Company Name: SINAI GROUP LIMITED

  
  

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  Company Registration Number (CR): 79992353

  
  

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  Business Registration Number (BRN): 79992353

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  Registered Office Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG

  
  

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  Authorized Representative (Director): BABY LOU MATELA LANZADERAS

  
  

• Official Email: SinaiGrouplimited@outlook.com

• Phone: +1 929-566-4887

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